Calls dropping out!

[Penpp]

So I've had my phone for a whole 7 weeks and have never managed to have a phonecall that doesn't drop out! I can hear the other person but they can't hear me and then the call goes( not them hanging up!)

I've had a new SIM, been in-store 3 times for the handset to be checked, the last time was today for 2 hours and when it was returned apparently there was nothing found! Funny that because the same problem happened on the first call I had!!!

I can't think a new phone should be this problematic, so how do I get to speak to someone and request a replacement? I mean a phone is for calls after all and this one isn't doing that!

Really fed up, sorry about the rant🫤

[Christopher_G]

Hi @Joolsmc 

Great to hear that WiFi calling resolves the problem in your home. If you want to report a problem with our mobile network to our network team, you can by popping your postcode into our coverage checker and hitting 'check status'.

Chris

[Joolsmc]

Hi Chris

Thanks for your message.  Although WiFi calling doesn't drop out the calls, it's difficult to have a conversation with people as it's unclear.  I've had a few people say they can't hear me very well so the clarity of calls on WiFi calling isn't good.  Unfortunately your coverage checker doesn't list my phone, however I used an old model and it says I should have excellent coverage which I obviously don't have.  I'll contact EE direct to try and resolve.  Thanks Jools

[Christopher_G]

If you hit 'check status' instead of 'check coverage' it will let you know if we're aware of any problems in the area, @Joolsmc.

Yeah, it could be worth having a chat with our technical support team to see if they can help in any way.

Chris

[Joolsmc]

Thanks Chris, there are no issues/outages in my area. Jools.

[Christopher_G]

Thanks for checking, @Joolsmc 

I think in that case, it may be best to speak to our technical support team. Hopefully they can help you,

Chris