Beyond frustrated - can anyone help...? Glacially slow 4G in LE2

[AtheneNoctua]

I don't really know where to put this and I know it probably sound ridiculous, but I'm getting majorly stressed. I am forced to reside in a care home. I didn't ask to be put here, and I don't belong here (it's a home for people with severe learning disabilities, complex needs and severe behavioural issues). I am not coping, the level of noise in here has made me severely chronically ill, I am not being given proper meals and, staff really don't care. 

I need a reliable internet connection, not being able to get online just makes me feel so isolated (and, if I can't, then I feel even more trapped because I am trying to find a way out and I'm basically on the verge of going under).

There is supposedly wifi here, but it's **bleep**. I have NEVER got more than 10Mbps down (5Mbps is more usual), and packet loss is often in the region of 20%+. The manager doesn't care enough to fix it (ostensibly because he's hardly ever here) so all I have is 4G on my broken phone (initially, it was really, really fast here - I have speed tests over 100Mbps down from back in May this year - and that has nothing to do with my phone being broken because it was as broken then as it is now).

I did a run of ten Ookla tests earlier - 10 from my Mac and 10 from my iPad - they're dire. I've just done one on my Mac now and up is measuring THREE TIMES as fast as down (down 8Mbps/up 24). 

To be clear, the attached table shows 10 4G tests done from my iPad and Mac. Even when it claimed it was 52, that didn't feel like what I was getting. 

According to the status map, there's no 4G issues here - I'm saying that's balls. Can some kind person help me out here...? I can do without the added stress. I have done all the usual voodoo (rebooted, reset the connection on my iPad, refreshed the DCHP address on my Mac). I don't understand why a few months ago it was fast and now it's **bleep**. 

The manager has ZERO desire to fix the home's wifi - wants me to spend money I've not got on a mobile broadband box He says it can't be fixed. Told me he was gong to get a wifi extender/booster 2 weeks ago, never materialised.That's just it here, though; if staff say they're going to do owt, that's a 100% cast-iron guarantee that it won't be done. 

I'm an autist, and I. have hyperacusis; being in here is like living in a war zone, and those who are supposed to care, because they have a statutory duty to do so, don't. 

Can anyone help me out here - please...? PLEASE...? My entire existence is online; all the music I listen to is streamed from SC because I can run it through my visualiser app. This is Leicester, it's hardly the middle of fecking nowhere! 

I'm skint, because my benefits haven't been sorted out for almost 2 years (I've been in here 600 days now). I just can't take any more **bleep** being dumped on me. I just want SOMEONE to care - evidently that's far too much to fecking ask! 

I've had enough. Please, is there a kind soul out there...? 

Thank you

Sarah

[Chris_B]

@AtheneNoctua Did you report the issue on the status checker ?  It might say no issues but that’s no reported issues.  

Depending where you are within that home it could be that actually building that’s partially blocking the signal. 

[AtheneNoctua]

But that’s just it - I’ve not moved I’ve been stuck in the same cell the entire time I’ve been here and back in May I was getting 100Mbps+. This probably sounds paranoid, but I’m starting to believe they’re actually trying to isolate me, they’ve already destroyed my phone so I can’t use it to make calls, the house wifi is so bad as to be useless (and I refuse to believe it can’t be fixed). Right now I’m feeling very frightened. I’m trapped in hell for someone with my sensory issues, this is a nightmare. I’ve not had a proper night’s sleep since I’ve been here because there’s a selective mute lad here who won’t stop slamming his door and the night staff do NOTHING. 

I’m at the front of the house, the worst possible room because it’s on the A426 and I have to contend with the traffic.

I have to do something because the thought of being trapped in here completely isolated is one I don’t want to have to contemplate. The constant gaslighting is making me paranoid. I need some kind of contact with humanity. This dump has had SEVEN managers since I’ve been here. Everything I do is online. I’m trapped in here, so I have to escape mentally somehow and now that’s seemingly being taken from me. I don’t understand why nobody cares. Just some basic human kindness that’s not too much to ask for, is it…? 

if I became really ill, I can’t get help - and they won’t do anything. I’d be dead for weeks before they realised I was. I don’t even get proper meals - and, when they do remember to feed me, it’s usually inedible.

I need to get out! There’s nothing here. I don’t feel safe here. I’m not safe here. Why does nobody care…? 

[bristolian]

Your description doesn't sound like a coverage issue, but one of varying data load on the network sites covering your location.

I can only suggest using the "report a problem" link on the status checker to send details for further checks.

[WS1995]

I'm not entirely sure what most of the post has to do with this topic.

By the sound of it you are in some sort of vulnerable position and some sort of residential home/care home or other facility... if there are issues there unfortunately there's not a whole lot we can do on this forum. We can only advise and mainly on phone network related matters.

Without being present and not being in a position for yourself to have any influence over the quality of service at the location, it's basically impossible for us to recommend anything. If you need help with other unrelated matters I would advise you to contact the relevant authority, because unfortunately there is nothing that any of us on this forum can do, and by the sound of it the premises owner/manager has no interest in changing or adding anything other than adding a booster which supposedly they said they'd do 2 weeks ago.