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Any update on the network

Femmylodge
Explorer

‎27-05-2023 08:20 PM

Bought add on yesterday but it’s not working. Crazy bills been sent out to us. Does anyone know what is going on? Is the network down?

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎27-05-2023 09:10 PM

Hello @Femmylodge ,

Welcome to the community,

Are you on pay as you go or monthly contract? 

What add-on have you bought?

Network is not down, but if you want to check where you are, you can do it here and receive updates if you register:

https://coverage.ee.co.uk/coverage/ee

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
0 Helpful
Femmylodge
Explorer
In response to Schockwave

‎27-05-2023 09:56 PM

We are in the North East. One phone on pay as you go bought add on for it yesterday but not working. The second phone is on pay monthly but exorbitant bill received. 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Femmylodge

‎27-05-2023 10:07 PM

@Femmylodge   Your bill breakdown will show why the bill is more than you expected.    Have you restarted the PAYG device since you purchased the add on ? 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.