Any update on the network

Femmylodge · ‎27-05-2023

Bought add on yesterday but it’s not working. Crazy bills been sent out to us. Does anyone know what is going on? Is the network down?

Schockwave · ‎27-05-2023

Hello @Femmylodge ,

Welcome to the community,

Are you on pay as you go or monthly contract?

What add-on have you bought?

Network is not down, but if you want to check where you are, you can do it here and receive updates if you register:

https://coverage.ee.co.uk/coverage/ee

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Femmylodge · ‎27-05-2023

We are in the North East. One phone on pay as you go bought add on for it yesterday but not working. The second phone is on pay monthly but exorbitant bill received.

Chris_B · ‎27-05-2023

@Femmylodge Your bill breakdown will show why the bill is more than you expected. Have you restarted the PAYG device since you purchased the add on ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.