Activating 5G standalone

[paulchauveau]

Hi Debbie,

I am really struggling to get 5G SA enabled on my S24 with X24 All rounder plan and have tried physical sim then eSIM and finally a sim that I am told by EE shop is from new stock.

Ive tried to test in Manchester and Central London. The postcodes have been confirmed as being in 5G SA coverage.

Ive had many calls and 2 with level 2 tech. I’m waiting on a call back from the second.

I use engineering mode in the phone to see if on 5G SA. I’m only on NSA.

It took me two weeks to get my Vodafone phone onto 5G SA when they first launched. But have it a good coverage.

Paul

[Lesley_W]

Hi @paulchauveau 

Thanks for coming to our community. 

I'm sorry you are having trouble using the 5G Standalone. I'm pleased you have spoken to someone and escalated it to our level 2 team. Please let us know any updates from them.

Lesley

[paulchauveau]

Hi Lesley,

Sadly I haven't found anyone at EE who has successfully connected a phone to the EE 5G SA network so far.

All we are doing at the moment is guessing at possible problems and eliminating.

I'm going to try EE PR dept later and see if they have any success stories.

Cannot believe this is so difficult after all the press coverage at launch on 5th September by the EE CEO Marc Allera.

Best regards,

Paul

[paulchauveau]

Neither of the level 2 tech guys have had enquiries on 5G SA and the shops, 2 in London and 1 in Manchester have no experience and little info.

[maverick6]

Hi, just letting you know my experience of trying to get on 5g standalone. I've been into a EE shop and was told that I'm probably already on it even though the SIM info page clearly said I was on NSA, left the shop feeling they didn't know anything and was being fobbed off. Some information I have seen suggests certain phones have to be enabled before you can connect so guess it's a game of wait and see 😞

[Kevbur12]

Not to be condescending as I know this may sound like the obvious by now or when suggested in the past laughable. YOU NEED A NEW 5G STAND ALONE ENABLED SIM I believe.

[bristolian]

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@Kevbur12 wrote:

YOU NEED A NEW 5G STAND ALONE ENABLED SIM I believe.

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You believe incorrectly. 5G-SA needs to be enabled on your SIM.

[paulchauveau]

You need a 3GPP R15 sim to enable 5G SA on a compatible supported phone.

[maverick6]

Is yours working now? Do you have to specifically ask for a r15 as there's no mention of them on ee 's replacement SIM page, so a recent esim doesn't work? Information coming from ee is a bit **bleep** when users have to work to figure stuff out. 

[bristolian]

There is no way for end-users to identify whether a SIM is of a particular standard or not, the vast majority of recently-issued ones are.

Frontline CS agents are not likely to understand the terminology or the request.