Hello,
Over the past week, I have been without any kind of service from EE while under contract on two devices. I then found out from a family member that there were engineers out to the cell tower near me. It is around 460 m / 1,500 ft away from my house, according to Google Maps. I checked the coverage checker, and sure enough there was maintenance in my area.
It would appear that we were getting 5G around where I live. The 4G LTE I've had as a customer since 2018 has been excellent, with full signal strength at all times across the four devices I've had from you over the years. Maybe the odd fluctuation, but generally unnoticeable.
However, following the completion of the maintenance, I have been facing extremely poor 5G signal reception, with only a single bar showing on my phone. Now I'm aware that higher frequencies don't travel as far, etc. (I enjoy physics), but this coverage is so slow that I can't even load up the EE app anymore. I am forced to use Wi-Fi. 4G signal strength and speeds have also been affected to the same degree.
I upgraded from Vodafone because their coverage in my area for anything beyond 2G was abysmal. In fact, it seems EE has somewhat of a stranglehold on the people living in my area as every other carrier is terrible on 4G speeds.
Now it seems EE has joined them with the atrocious 5G coverage I have, not to mention the week without service and no apparent bill reduction to compensate.
What can be done about all of this?
