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5G standalone

DantheSwan
Valued Contributor
Valued Contributor

‎02-01-2025 07:04 PM

There was a lot of noise made by EE about them introducing 5G standalone in Swansea before the end of last year

Well I was in Swansea yesterday and there was no 5G standalone , my network monitoring said  5G NSA

When is it getting rolled out there? I visit frequently and wanted to see what the difference if any there is over the NSA variant 

0 Helpful
14 REPLIES 14
Bobby1214181
Investigator
Investigator

‎27-01-2025 10:11 PM

So I tried to get in touch with customer service to understand if my tariff has 5G SA or not as my phone currently shows NR NSA. However the agents kept passing me to tech support teams and no matter how much to tried to explain what SA means, they kept asking if I have selected 5G or still on 4G. A bit irritating tbh!

So, if anyone has any suggestions, I'd appreciate it.

0 Helpful
chistery
EE Community Star
EE Community Star

‎27-01-2025 11:11 PM

hi @Bobby1214181 

If your tariff incudes 5G SA, you'll see it listed under add-ons

Screenshot_20250127_231035_uk_co_ee_myee_MainActivity.jpg

What plan are you on?

DantheSwan
Valued Contributor
Valued Contributor
In response to chistery

‎28-01-2025 07:20 AM

Was back in Swansea this weekend and can now confirm I was getting 5G standalone in lots of places

 The EE coverage map says it’s not available but that’s wrong and probably just needs updating

Id also assume if you’re selling plans that have 5G standalone  as a specific bonus feature of that plan your agents would be well aware of this technology

 I know the person who replied to me initially has no clue and then edited their reply to make it look like they did, no editing should be showed unless the un edited version is there for all to see

 It then makes the person replying to it look silly because they’ve replied to a statement that’s then been completely changed

Anyway 5G standalone is live even if the official coverage maps haven’t caught up yet

0 Helpful
Bobby1214181
Investigator
Investigator
In response to chistery

‎28-01-2025 08:25 AM

Thanks @chistery !

I don't see 5G standalone as an add on.

I am not sure which tariff I am on.

I guess my question is do all tariffs now have standalone or still limited to a few tariffs?

Thanks

0 Helpful
Matt_124
Star Contributor
Star Contributor
In response to Bobby1214181

‎28-01-2025 08:27 AM

It is currently limited to All Rounder and Full Works plans purchased on or after 29th August 2024. It is an add-on, but not one that can be purchased separately, is just auto-deployed on the plans that are eligible.