I am an iPhone 15 user running iOS 18 and I am 10 months into a 24 month contract with a full works package but disappointed to learn I can’t access 5g standalone as it is only available to new customers. Are there any plans to make it available to existing customers like me without the need to upgrade.
Thanks. I tried that and was told it was not possible to upgrade the contract without paying a termination fee and taking a new contract. So seems it is not possible to get 5G SA without a very expensive upgrade. Disappointing for users like me tied into very expensive full works contracts that are nit actually full works.
Thanks tried that and told the same thing. Not possible to update price plan until end of contract and new contract taken out. Disappointing for customers to not have access to latest network features.
You definitely should be able to change the plan during the contract as @Profile closed mentioned, as long as it is moving upwards from your current plan. This would mean it is a higher price each month, but you'd be moved to the new range of plans that includes 5G SA.
I called EE and my option was to upgrade to their Unlimited All Rounder plan @ £42 per month, when I said it's showing £30 per month on their website for existing customers this is only available if you are adding it as a new plan.
Doesn't make any sense why it can be offered as an add-on.
I have tried 5G SA in both Bristol and Birmingham and the performance in both cities is very disappointing. I found 5G NSA more responsive to web requests and more reliable overall.
With 5G SA meant to be faster and more responsive, it would be helpful to get in touch with Customer Service to report the experience you have been facing so the technical team can look into this further and ensure everything account side is configured correctly.
In addition to this - I also have an EE corporate sim in my iPhone 16 PM and I’ve noticed that whilst 5G SA is enabled on my personal eSIM, it drops down frequently to either EDGE or No Service whilst on the move (on a train certainly)…. the normal physical sim (which is 5G enabled but not SA enabled) stays pretty much on 4G/5G throughout. Switching my personal eSIM to 5G NSA mode eradicates the issue.
