5G for upgrading sims

NoahWilliamLamb · ‎12-04-2026

Hi, I upgraded my plans as they have ran out and got the following plan:

The agent from retentions says it comes with 5G Standalone and Network boost, how do i see if these are working as they dont show as addons in my account.

Katie_B · ‎14-04-2026

Hi @NoahWilliamLamb.

If you believe the Network Boost and 5G Standalone is not working please give us a call.

Katie

View solution in original post

XRaySpeX · ‎12-04-2026

Plans don't run out. They are not fixed term contracts but open-ended with a min. term. So why upgrade?

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NoahWilliamLamb · ‎13-04-2026

My BT deals were coming to an end and the 24m discount on them were coming to an end which meant my plans were going to rise to £25 a month

Chris_B · ‎13-04-2026

@NoahWilliamLamb They don’t show under add on as they are not add ons, it’s part of the tariff

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

NoahWilliamLamb · ‎14-04-2026

Okay, how would I know if they’re working properly? Thank you

Katie_B · ‎14-04-2026

Hi @NoahWilliamLamb.

If you believe the Network Boost and 5G Standalone is not working please give us a call.

Katie