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4G data can't connect to any VPN, Tor, DNS-over-HTTPS/TLS or proxy

dinosm1
Explorer

Since yesterday my phone cannot connect to any privacy service such as VPNs, Tor, DoT/DoH (such as Cloudflare or NextDNS) or WhatsApp and Telegram proxies.

Is there a known issue or would this be an issue with my account?

1 SOLUTION

Accepted Solutions

Hi @Leanne_T , thanks for replying.

The phone had already restarted after a Samsung/Android update it received last night (the problem had started before the update).

However, I restarted it again there now and the problem seems to be resolved! I guess the catchphrase should now be "have you turned it off and on again twice?" 🤣

View solution in original post

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @dinosm1 

Thanks for coming here. 

Can you connect to other apps and the internet? 

Have you restarted the device? 

Thanks 🙂

Leanne.

Hi @Leanne_T , thanks for replying.

The phone had already restarted after a Samsung/Android update it received last night (the problem had started before the update).

However, I restarted it again there now and the problem seems to be resolved! I guess the catchphrase should now be "have you turned it off and on again twice?" 🤣

Leanne_T
EE Community Support Team

Thanks for trying and letting me know @dinosm1 

Glad to know it's sorted and may add that next time 🙂

Come back to the community anytime. 

Leanne.