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Community Activity
Cant set up online
My date of birth is the wrnd month on the ee app, but the tech guys say they have the correct one, I can't change it on the app, and if it can't be changed I can't link my account and view my bills etc. Help!!!
Broadband connection drops daily
Hi, I moved to EE full fibre to the house broadband in December. I have a Sky Q box dating from May 2024. All was well till this week when the internet connection drops almost daily. I unplug Sky and there’s no problem resetting. I don’t have ...
New to EE Sim card arrived today but cannot activate it
hi I’m new to EE on a new 24 month contract I received the SIM today by DPD and cannot activate it via their website. Spoke to technical they didn’t have a clue so they had to put me on hold to speak to a higher up tech got back to me and said it can...
Resolved! Mobile Broadband Data
Top up 2 days ago … confirmed 1 day ago .. message saying ‘active’previous top up ran out today .. message saying ‘data has been used .. need to top up ‘ went to app … shows 15GB STILL WAITING.. although countdown has begun Q: HOW do I activate my ne...
Charged for 2 sims on 1 phone
I have been with EE for 5 years, last year I decided to stop the rolling contract (after the 2 year contract had ended) and chose a cheaper SIM plan.About a month later I realised I was being charged for both SIMs and contacted EE to cancel the unuse...
Barely usable internet for about a week
I am located in North Bristol. My household has 5 mobiles on EE (3 Android and 2 iPhone). We have 5G SIMs. I also have a (work-supplied) Mobile Broadband router. It's in my loft and connected to an external antenna that is mounted above my roofline.F...
Ivan gave amazing customer service on the phone
He went above and beyond and i was pleased with the service i received. Please pass this feedback on to him!Thanks
Checking my bill
Just joined EE a few days ago so far been ok on the broadband part Been trying to check my bill on the website and app but all i'm getting is Sorry, something's gone wrong Please refresh the page or have another go later when we've fixed things. Is t...
BT Smart Hub 2 & 5 WiFi Extenders on EE Broadband
I have recently switched my BT contract to a full works EE contract with broadband, mobiles & TV (& currently wishing I hadn’t) The EE TV is nowhere near as good or easy to use as Sky but more of an annoyance is that our WiFi seems to keep dropping o...
Netflix account issues
Did anyone else get two SMS from 150 1) thanks for upgrading to standard Netflix for £710 seconds later2) we’ve removed Netflix from your account. erm, I didn’t ask for any of this and then Netflix billed my bank £12.50. EE this is clearly a massive ...
