"And how do you know it's not being worked on?" - that's the point, I know absolutely nothing and I expect to, after this long a complete outage. I've been a mobile phone user for around 30 years and I've never experienced an outage lasting as long as this, let alone one where there is no information forthcoming either.
If I'd rung up 1pMobile last week and they'd been able to (for example) tell me that that some workmen had dug through an EE fibre backhaul circuit for the tower and Openreach were going to take 1-2 weeks to fix it, I'd be mildly inconvenienced for sure, but I certainly wouldn't be annoyed and on here posting about it, nor would I view that as poor customer service.
"you seem to be implying that EE are not fixing it". No, I am asserting that EE have a service affecting incident which at this point in time, they have neither resolved, worked around even partiallly, nor considered it necessary to communicate to ALL their customers.
I am also asserting an opinion that EE as a mobile network operator with a dominant market position should be presenting information on the status of their network to EVERYONE who has a legimate interest, and that means every single customer whether direct or MVNO. O2 go a step further and present it to the general public. If EE were (for example) to withold such critical information from MVNOs in order to damage the latter's service quality, there is a risk of that being judged as anti-competitive behaviour by OFCOM esp. as it would be difficult and costly for an MVNO to move to one of the other network operators.
I hope that clarifies.
