why is data gifting always showing error messages?

[rsw1953]

Why is it a constant battle to gift data these days? Error messages constantly - try again later.

[Leanne_T]

Hi @rsw1953 

Thanks for coming back to the community. 

Do you get the same message using the My EE app and My EE account online? 

Thanks. 

Leanne.

[Chris_B]

@rsw1953  Try clearing your device cache 

[Trappa]

Mine is the same it never allows me to gift data 

[Leanne_T]

Hi @Trappa 

Are you using the My EE app or My EE account online? 

What error message shows when you try and gift data? 

Leanne 🙂

[rsw1953]

Hi - sorry for the delay in replying, but the problem persists. 

I use my EE account online via my laptop. This always used to be a simple operation but is now always returning error messages which is time consuming and very hit and miss. This is something that has been more of a problem over the last few months.

[rsw1953]

We will have it fixed soon

Sorry, we can't show this device's data right now. Please try again later.

But when you try again later the same message keeps popping up. Very frustrating.

[Alex_M]

Hi @rsw1953,

Did you try @Chris_B's suggestion of clearing your browser cache and cookies?

How-to: https://community.ee.co.uk/t5/General-Chit-Chat/How-to-clear-browser-cookies-cache-and-data/td-p/126...

Thanks,
Alex

[rsw1953]

Thanks for your suggestion, but unfortunately the problem remains despite clearing my browser cache and cookies.

[Leanne_T]

Hi @rsw1953 

Thanks for trying, if this problem remains please call us on 150 and our mobile care team can get this looked into in more detail for you to get this resolved.

Leanne 🙂