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Nathanvj12
Investigator
Investigator

‎14-11-2024 05:03 PM

Hi I'm still having the same problem gifting data ,been like that a few days now

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎14-11-2024 06:50 PM

Hi @Nathanvj12 

Thanks for coming to the community. 

Are you trying to gift data using the EE app or logging into the account on a web browser? 

When did you last gift data? 

Just to check, are you in the UK? 

Thanks.

Leanne 🙂

Nathanvj12
Investigator
Investigator
In response to Leanne_T

‎15-11-2024 09:49 AM

Hi Leanne thanks for replying ,I'm logging into my account through the browser and last gifted data on the 7th of November,  it's still saying  we can't show this devices data right now,that's been about 4 days now. 

Kind regards 

0 Helpful
Leanne_T
EE Community Support Team
In response to Nathanvj12

‎15-11-2024 12:57 PM

Thanks @Nathanvj12 

Can you gift data using the EE app? 

Also, just to check have you reported the error message to our mobile guides on 150 to be looked into? 

Leanne 🙂