sim not working

[archie2209]

Hi i am new to ee done a sim swap but the sim i have been sent has failed to work tried it in another phone no signal how do i get a replacement? 

[Alex_M]

Hi @archie2209 

You can order a replacement sim here, or pop into an EE store with photo ID and they can give you a new one instantly.

A couple of questions first though. What phone do you have? Is it unlocked? Are you currently in the UK?

Thanks,

Alex

[archie2209]

Hi iPhone 11 yes it’s unlocked I put the sim in another phone it does the same I have not logged into my account yet as can’t verify the number, so can’t add my sim yet.

Sent from my iPhone

[Leanne_T]

Hi @archie2209 

Welcome to the community 🙂

Did you have an EE account before requesting a replacement SIM card, or is this new EE SIM card to replace your other network SIM? 

Leanne.

[archie2209]

It’s a new sim moving from plusnet

Sent from my iPhone

[Leanne_T]

Thanks @archie2209 

Is the PlusNet SIM card still working? 

When did you receive the EE SIM? 

Leanne. 

[archie2209]

Yes plusnet works fine no idea why it doesn’t work I’m on ee and I get signal fine.

Sent from my iPhone

[Leanne_T]

Thanks @archie2209 

If the new EE SIM card is showing no signal, please call us on 0800 956 6000, and the team will be happy to help you with the SIM. 

Leanne.

[archie2209]

I’m not far from an ee shop so will go to the shop

Sent from my iPhone

[Leanne_T]

No problem @archie2209 

Let us know how you get on 🙂

Leanne.