26-07-2022 03:06 PM
Yes please remove content lock please
Solved! See the answer below or view the solution in context.
26-07-2022 03:24 PM
@Alohin : Have you tried Switching Content Lock OFF or ON ? It is switched on on new & upgraded contracts. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.
26-07-2022 03:24 PM
@Alohin : Have you tried Switching Content Lock OFF or ON ? It is switched on on new & upgraded contracts. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.
26-07-2022 07:00 PM
unfortunately this doesn't work. I don't have those features in the app
26-07-2022 07:37 PM
You can't use the app. You must use your online MyEE.
26-07-2022 08:09 PM
give me instructions step by step , please.
26-07-2022 09:22 PM
@Alohin , log-in to your account online and you should be able to do it from there.
26-07-2022 10:06 PM
@Alohin If you’ve never remove contact lock before then you need to go to a store with photo ID or call customer services and with a credit card pay a refundable token to have it removed you will then be able to turn the feature on and off from within the my EE app. You can not just turn it off without proof that your 18+ years of age.
20-10-2022 03:55 PM
Please can you remove for me
20-10-2022 03:57 PM
@Levelupfrmda8 : No, we can't! Have you tried Switching Content Lock OFF or ON ?
09-11-2022 03:15 AM
How do I remove it ?