Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Family

My wife has a monthly ee and I have a SIM card contact. Can we benefit from a family account please?

Resolved! New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

I have a new EE data SIM installed in a Pixel 7. The Internet settings show "EE, 4G" and the settings show that data is being used, because the reported usage is going up.But no applications can operate. They all say "no internet". The mobile data co...

Confused

I am in the USA. I just purchased a “top up” for my SIM card. My account now shows the £35 credit but it also shows 0B data available. im thinking now that I should have purchased a pack as what I really need is unlimited voice, unlimited text and as...

Data Roaming - USA

Arrived today. Neither myself or my wife are getting the service we paid for. Data roaming is on, but although we occasionally see AT&T in the top left hand corner, nothing is connecting. We have tried switching the phones on and off, switching data...

Data usage allowance

Hi I renewed my plan in January and for february March and April my usage ran at between 1gb and 2gb of my 5gb allowance. In since 23rd april it is showing 9.5gb. How do I find out what is wrong

Data Disappeared: Returns sometimes when I switch airplane mode on & off

I recently got a new upgrade and now I am getting an error message 'No Sim Available'. My data is gone. Sometimes, if I switch airplane mode on and off the data comes back but then it disappears again. What is the issue?

Application to Reduce Data Limit

Just asked EE Support if I could reduce my unlimited Data Limit that I never use to its full capacity in order to help reduce my monthly account costs.I was told that I would have to pay £548 upgrade fee before I could reduce my data limit. Why would...

Turn iPhone unlimited data hotspot to a all emcompassing flat router?

Hi, I have an iPhone with unlimited data and it's my only source of internet in my flat. It streams Netflix etc. perfectly. Some other devices in my flat won't connect to the hotspot I use for the TV and need a router? Is there a hub/router I can buy...

Data

I’m in Spain & my data has run out

Resolved! My phone says data limited 5GB exceeded but logged in says 18GB of 24GB?

I don't understand why these are different and what is setting the 5GB on my phone now when other months I have gone over this with no impact. Any ideas welcome.