data roaming does not work in northern Cyprus

fionamullen
Investigator
Investigator

I want to claim a refund on unused data from a data package but I can't find how to do that.

Here is why. I have a pay-as-you-go EE. I live in Cyprus (internationally recognised south side). I bought a data package at the weekend to be able to use it in northern Cyprus, which is on a different, non-EU network for complicated reasons relating to the Cyprus problem. However, although I had roaming switched on, the data package never worked. I tried both networks in northern Cyprus - Turkcell and Telsim - and could not find a network to use mobile data. I assume that this is something to do with the "Turkish Republic of Northern Cyprus (TRNC)"  not being recognized in northern Cyprus. (Turkish Cypriot phone numbers have the +90 Turkish  prefix but the next three numbers are different from Turkey.) When I bought the package, EE  said you can claim a refund for unused data but I cannot find where to claim a refund. Does anyone know how to do that?

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

In order to use mobile data abroad, you need to roam onto a foreign network - it's not clear from your post whether your phone has a local network connection. Does it?

When you say you tried both networks and "could not find a network", what do you mean? Does your phone show signal bars of a local network? Can you make or receive calls on that network?

XRaySpeX
EE Community Star
EE Community Star

What data package did you buy to use in N. Cyprus? Do you mean a PAYG subscription pack?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@fionamullen   Did you try restarting the device?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.