Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

I want more megabytes

I bought a SIM card and now I have 8 GB of data, how can I change my tariff plan to more GB?

EE Mobile Data

Why doesnt my Snapchat or Facebook not work on my mobile data can anyone help please

Data usage nearly quadrupled since joining EE from o2

Since I joined EE a month ago I have gone from using 2 gig a month to almost 8 gig in 2 weeks. I have no idea how this has happened as I only use data when browsing on breaks at work, or listening to Spotify on the journey to and from work. My phone ...

Website wrongly classed as 18+

Hi my website is wrongly restricted on your network. It is classified as 18+ but it is a web design website. Can this please be rectified?dolphinwebservices.com

Mobile Data Dropping out S24 Ultra

For the past almost week now my mobile data has been constantly dropping out.The only thing which gets it working again is turning airplane mode on and off, but i'm doing this 10+ times a day which is ridiculous, i'm paying enough for the S24 Ultra a...

Music data pass add on not working?

Hello,I recently purchased the Music Data pass add on as my contract has 125GB of data. This pass states it doesn't use data with apple music yet I'm still using data on it? I use lossless streaming which does consume more data. Bit confused as the d...

Why 25mbps speed cap?

Hi i would like to know why EE is putting u under 25mbps speed cap? I’m new to EE and never saw someone limit your speed this way. Looked to other plans and even if u pay 30£ a month u still getting that speed cap. Internet is ultra slow(ok in all uk...

Continued issues with data gifting and speaking to someone

I have now had issues with EE data gifting for 4 months. On both the mobile and website, data gifting fails and this has been the case for months now.Despite trying to use the option 1 for a text, this also does not work, meaning im stuck with no one...

Re: Mobile Data not working on social media apps

Curious what I should do because I’m also having this issue and I am not the bill payer or account holder so I’m assuming tech support won’t speak to me. At the moment I can’t speak to the acount holder and have been having this issue for 8 days now!

Re: slow internet speed on mobile

Hello, EE user with unlimited data plan. My internet speed is terrible, this has only occurred in the last couple of months, I can be on 5G and videos barely load. Is there an issue with the network at the moment or? iPhone 14 Pro. advise would be ap...