No cell or data signal

[Kjwhitter]

I lost my cell and data signal on Friday and don’t know what to do. No one can call me as a message says my number doesn’t exist. 

I’ve updated my phone cleaned the sim etc but still nothing. It’s been days now and no one has come back to me. 

[Chris_B]

@Kjwhitter  As this is your first comment on here how else have you tried to make contact with EE ?   You have no working sim so no one from EE can call you if you arranged a call back.  

Can you try a different sim in your device? Or your sim in a different device ?   Have you been to an EE store to request a replacement sim or even test different sim in your device ?  

[bristolian]

Are you in the UK or abroad? Are you on PAYG or pay-monthly?

This message saying your number doesn't exist - is it an audible one? Is it in the same voice as per the EE voicemail & CS menus?

[Kjwhitter]

I have 3 other ee users in the house and a business where my staff have ee handsets, so we’ve had many ways of communicating. 

We have been dealing with the comms via a member of my staff. 

6 days now and still nothing back from them. 

we’ve also played the game of swapping phones and sims. Didn’t work. 

[Kjwhitter]

UK, pay monthly, audio message.

i haven’t analysed the style of voice. 

[Leanne_T]

Hi @Kjwhitter 

Thanks for coming to the community. 

Is your number the only one affected? 

What happened when you tried the SIM in another phone, did you have signal? 

Thanks. 

Leanne.

[Kjwhitter]

Hi, no signal when the sim was in the other handset. My number is the only one effected. 

[Leanne_T]

Thanks for coming back to me @Kjwhitter 

It sounds like the SIM card may be faulty, if you call us from any other phone the team will get the account looked into and send you a replacement SIM if this is the problem. 

Leanne 🙂