Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 192223 Views
  • 50 replies
  • 24 Helpful

Addons

Haven’t been able to add a addon for over a month now after a few phone calls still haven’t sorted the issue will be jumping to another network soon and take my £50 a month elsewhere 

WhatsApp can’t register

Got a new phone today transferred everything and now I can’t use WhatsApp I get to point where I put my number in and country click next it takes me to privacy a policy supposed to take me to a page where I can request a verification code ? Does anyo...

Fozzybea by Investigator
  • 811 Views
  • 5 replies
  • 0 Helpful

Weird values in Data Gifting

Hello!I’ve noticed a weird thing when gifting data. At the start in each billing cycle, I top up each number in my account until they reach 10GB. When I log in, later in the month, the total values change to match whatever is remaining. For example, ...

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Kalessin by Explorer
  • 519 Views
  • 3 replies
  • 1 Helpful

Internet speed

Hello, good time, I went to your agency in Panti a few days ago, I made my mobile data unlimited, today I received a message that your internet is over and my internet speed is low.

Resolved! Gifting data abroad (Canaries)

Hello,I am travelling next week with my two teens to the Canary Islands. They have their own sims but I usually top up their data every month. Our billing cycle resets midway through our holiday (18th) - will I be able to gift more data after this da...

zara_mw by Investigator
  • 665 Views
  • 2 replies
  • 3 Helpful

Roaming and Fair Usage Policy

Hi guys, I’ve asked this on X but was getting kinda confused with the responses so here goes. I have unlimited data and free roaming (plan started before July 21). I’m currently in Portugal and understand that I have a FUP of 50GB. That’s fine. I’ve ...