Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Data allowance showing 0

For some reason the data allowance on my plan is showing at 0 and should have refreshed on the 15th. I’m abroad and connected to WiFi with roaming turned off since before the allowance should have renewed. I have a 100GB plan and never use anywhere n...

Resolved! Long term data packs

Hi, in a house I only infrequently visit I cancelled my monthly broadband with Vodafone and installed a MiFi router starting with a 12 month data pack followed by a top-up on the mobile number. The top-up expires in 22 days. I will not be visiting ag...

Data abroad

Just wondering if you can help...i am abroad and i know that i have ALOT of data as my son has gifted it to me, but my phone is only showing that i have 250mb, so i am getting a bit worried to say the least. Am i going to run out!

No allowance abroad

Just received text that next month has started. But I now have zero allowance. I called prior to coming abroad and initiated a world roaming addin. Why has it not triggered back to we agreed before I came abroad. Thanks Bill

Resolved! 1 account 3 phones how do my family view their data usage on the ee app

I have the EE app and it shows me all three phones data usage. But how do my two children check their data? I tried downloading the EE app onto their device but it says their account is connected to me and won’t let them. On the iphone if we look in ...

Internet data

how can I buy internet data?

Signal booster

Any recomended cell booster to increase signal strength. No WiFi so no WiFi calling

Using my mobile in Eygpt

Hi there can anyone advise me about using my mobile in Eygpt please

How can I monitor my data usage when roaming?

I know that EE has a fair usage policy of 50 GB when roaming in the Europe Zone, is there any way I can monitor my data usage to see how much I have used? I have an unlimited data plan normally, so when I go to view my data usage in the My EE app, it...

Gift of data

I gifted data to my wife's device, both on EE and both Samsung phones but the data is not showing on wife's device ? does she need to accept data or something?