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Data allowance showing 0

Kathryn2987
Visitor

‎17-07-2022 07:57 AM

For some reason the data allowance on my plan is showing at 0 and should have refreshed on the 15th. I’m abroad and connected to WiFi with roaming turned off since before the allowance should have renewed. I have a 100GB plan and never use anywhere near this. 

Other lines on my account have refreshed.

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎17-07-2022 08:06 AM

Where are you? That's what happens when you are outside the EU and the 5 Roam Further countries where your UK allowances are not available for you to use anyway. Also you cannot be gifted for the same reason.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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