Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Data Fair Use Policy - Roaming

Hi, I was in the EU a few times last year and got the 'we are not enforcing our fair use policy' message when country hopping (Holland, Finland, France) Can anyone tell me if the fair use data policy when roaming is now back in force in the EU? Thank...

Subject;is my thinking correct

that mobile broadband means that I can just pay for internet on my phone and I can use my phone code as home broadband; but can have to devices like Netflix...; Whilst all this is a mobile with me internet i can take it anywhere?

Extremely Low Download Speeds on 4G

Hi, recently moved from three to EE and im getting terrible speeds at my area IV30. Used to get 150-200mbps on Three and now on EE its about 1-5 mbps making it very unusable. Any idea why such a big difference, I take it I have up to 14 days to cance...

Unlimited data- not unlimited?

Hi- I have "unlimited data" as part of my phone plan, yet often get texts saying that I have almost used up my data. What's occurring?

App not working

I need to gift my daughter some data. Does anybody know how to do this without the app

Data

When I try to watch something it says my data does not renew yet but my account says I have 10 GB in credit, can't understand how I can't use this?

Resolved! Data usage massively and unexpectedly increased

My normal data usage for over a year is about 2.5 GB a month. This month it has already gone up to 38.52 - a massive increase. I have absolutely no understanding why as I am not using anything new or more often. Could anybody suggest anything I coul...

Resolved! WeAre8 app won’t open since 5 days ago!

The WeAre8 app since 5 days ago will not open on my iphone11! I’ve deleted it and reinstalled it from the App Store and turned phone on and off but it makes no difference. I’m wondering if anyone else has had this problem. would appreciate any help...

Data sharing

Hi. If I add a 4gb 4G mobile internet device to my contract can I share my unlimited data with it? thanks

Resolved! Going abroad in Europe

Hi, I’ve got an unlimited text and minutes plus 500 international global minutes and 100GB data. I sent a text to 150 enquiring about Roaming in Romania and it said that I can use my current plan at no extra cost. Last time I went abroad in Europe, ...