Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Packet loss for the last 3 days.

I'm seeing about 20% packet loss over the last 3 days and its made using the internet a nightmare. I've checked the area and it keeps saying no issues but theres something wrong! Using RUTX12 on 2 EE sims.DG2 8QN area. Can someone from EE assist with...

Resolved! Unlimited Data pass T&C

Hi AllI'm looking for the T&C for the Unlimited Data pass.Is it really unlimited, unrestricted ? Cheers

Resolved! Gifted data but then upgraded the contract and now ‘lost’ data gifted.

I upgrade one of the lines I have on my account to a SIMO plan, but I’d gifted 100gb of date a week before, it now looks like I’ve lost the data gifted and may have to wait another 3 weeks before I get more data, is this right, that you lose gifted d...

Family data sharing abroad

Heading abroad (outside EU) currently gift data around 4 family members. If I gift data abroad can they use it while we are roaming?

Resolved! Double data for BT halo

I am a Halo customer But the sales do not mention for the double data

Gifting data not working

Despite deleting and reloading the EE App several times I am unable to gift data between two family pay monthly accounts (one unlimited). I have fine this before successfully but the prices no longer works. All I get is an error message.

Resolved! Gifting data

I usually gift data to my wife and daughter without problems. Today my wife's number doesn't appear in the list when I select gift data?

Data usage abroad

I have unlimited data but I went to Portugal and my data wouldn’t work. I’m going to Czech Republic so I need it to work. How do I use my data abroad

Gifting data blip

Hi I have a family account which I am the main phone with 200Gb of data.I've used my 200Gb account for years to gift my family members who are on 1Gb plans.Recently there have been some changes on my family account members; my daughter cancelled, and...

Gift data

Hi so I've got mine and my partners new phones on my account but we can't gift data. I stupidly got a terrible package with only 4gb a month but his is 100gb a month we're going away Friday and I'm in desperate need of data.When I go to use gift data...