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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
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  • 50 replies
  • 23 Helpful

Roaming

I have had contracts with EE for many years, using my same number. My most recent plan (I’ve had for 8 months) is still using the same number. I am however being charged £2 a day to use my data in Mallorca. Is this correct? 

Scanlan by • Visitor
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  • 4 replies
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Resolved! Data Sharing

Hi my kids are currently with another provider but I am looking to move over to EE as their contracts run out soon. I want to share data with them. How do I do this? 

GJC22 by • Visitor
  • 979 Views
  • 1 replies
  • 2 Helpful

Charged twice for data bundle

Hi, I added a 20 gb reoccurring data bundle and it said error adding bundle. So I added it again except I now have 2 data bundles. Can one be removed please?Kind regards Karl

Rj8994 by • Visitor
  • 281 Views
  • 1 replies
  • 0 Helpful

Resolved! Data usage

My account says date usage 50gb/50gb does this mean I have used all my data? It renewed today and I can’t get mobile data on my phone so I can’t have used it all

KB74 by • Explorer
  • 386 Views
  • 2 replies
  • 1 Helpful

No mobile data on Samsung Note 8 after porting from BT Mobile.

We moved from BT Mobile to EE last week but have not had mobile data since. Wi-fi fine but no mobile data. there is no 4g symbol at the top of our phones (both Note 8s) We called tech help 3 times now and nothing has solved the problem.  Configuratio...

jin_dru by • Investigator
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  • 11 replies
  • 4 Helpful

Resolved! Reset network settings abroad, now no internet!

I’m currently in Spain, and wasn’t able to log onto wifi anywhere, was suggested to reset network settings which I did. Now I see signal bars but not 3/4g or anything data related.saw that apparently I can’t manually add settings to an iPhone, so I d...

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