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Dean19621
Explorer

‎21-01-2023 10:46 AM

Hi sorry new to this but if I have any issue or complaint that I think the "help chat" are just fobbing me off, who do I write to with my issue.

Welcome any guidance

 

0 Helpful
5 REPLIES 5
Dean19621
Explorer

‎21-01-2023 10:52 AM

Hi sorry new to this but if I have any issue or complaint that I think the "help chat" are just fobbing me off, who do I write to with my issue.

Welcome any guidance

 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎21-01-2023 11:04 AM

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Dean19621
Explorer
In response to XRaySpeX

‎21-01-2023 01:49 PM

Thank you

I am sorry as am sure a daft question but
Any idea of the address I write to?

Thank

Get Outlook for Android<>
0 Helpful
James_B
EE Community Support Team
In response to Dean19621

‎21-01-2023 03:00 PM

Hi @Dean19621,

Please see Make a complaint (ee.co.uk) where you can submit your complaint online or scroll down for details on how to submit a complaint via post.

Hope this helps.

James

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Dean19621

‎21-01-2023 03:55 PM

Scroll to the bottom of the form & you'll find the postal addy at the foot under "Write to us".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful