Unable to load webpages and apps

[Smithy5000]

Evening All,

For the last week I've been unable to access  webpages as well as apps not loading over mobile data. Google sites work as well as YouTube, I can receive texts and make phone calls over data but loading says Insta and FB or None Google sites just hits an error page.

I've had a look through the forums and other sites and have tried the following -

Reset, starting in safe mode, checking any VPNs are off, Checking roaming is on, checking the APN, checking background usage and limits, uninstalling apps and a full factory reset. The problem still persists.

There doesn't seem to be any signal in the area although trying to find out over text results in a automatic message sent back saying they are unable to complete the request.

Any idea what could be causing this?

Thanks.

[XRaySpeX · Accepted solution]

It could be Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect adult & social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

[Smithy5000]

Seems to have been the content lock. Looked at the settings in EE and it was set to Strict.

Any idea how this has toggled on, or if it's been on for the past 19 months when my contract started why it's only caused an issue now?

Thanks for the help

[Debbie_G]

I’m glad to hear adjusting the content lock fixed the issue, @Smithy5000.

If you’ve made any changes to your account recently, that could have triggered the update. 

For peace of mind, it might be worth giving our team a call, they can confirm everything’s set up correctly.

Debbie