Unable to gift data

huxyboy
Explorer

‎04-09-2022 08:38 PM

Since the new app has been installed I am unable to gift data without contacting customer services.  Help!  I use this to gift data to my son that is on the same account.

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4 REPLIES 4
Leanne_T
EE Community Support Team

‎05-09-2022 08:27 AM

Hi @huxyboy

Thanks for posting. 

What happens when you try and gift data in the app? 

Can you gift data using your My EE account online? 

Thanks. 

Leanne.

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huxyboy
Explorer
In response to Leanne_T

‎05-09-2022 06:23 PM

Hi, when I click on my mobile number and then attempt to select the number to receive the gifted data the drop down box does not work.

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angiexcx23
Visitor

‎05-09-2022 07:58 PM

Hi, I have the same issue. Have you figured out a solution yet? Thanks. 

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James_B
EE Community Manager
EE Community Manager
In response to huxyboy

‎06-09-2022 08:16 AM - edited ‎06-09-2022 08:17 AM

Hi @huxyboy and @angiexcx23,

An update which fixes the data gifting issue will be available soon. In the meantime, you can gift data via My EE online.

Thanks

James

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