Unable to connect to VPN (Global Protect) via mobile hotspot - it used to work

[Joeclegg]

Hello,

I need to connect to a VPN (Global Protect) on my laptop to connect to my work documents. A few months ago, I used to be able to use mobile hotspot on my phone and it would work fine. However, the VPN no longer connects - the internet continues to works fine on the laptop when connected to my mobile.

I understand EE have never supported VPN connections but they are now apparently actively blocking more. This is unacceptable and unfair. If I am unable to resolve the issue, I will need to change mobile networks.

Has anyone been able to resolve this issue?

[Joeclegg]

The EE SIM. 

You need to either (1) force the EE SIM card to connect per what I posted on 19-09-2023 05:03 PM on another device (where you can change the settings, or (2) on the existing device use a SIM card from a different company which does not cause these issues.

[Andy_878]

thanks @Joeclegg - can I just check - how will changing an APN on my mobile phone make a difference when I connect via a Corporate laptop. My connection via mobile phone is fine - it's just the Global Protect on my Corporate device which isnt liking the EE config ?