Turn off mobile data from a different phone

[Liz2008]

Hi, I have an account with ee for my teenage daughter. At night I can tell my WiFi not to work on her phone, but she has mobile data. Is there a way of limiting her phone so that she cannot use mobile data at night ? Can I do this from the app on my phone? Thanks

[Leanne_T]

Hi @Liz2008

Do you get the same message on the app and My EE online? 

Thanks. 

Leanne.

[Ak7109]

Is it still available in the updated app? I can’t find the setting 

[EssexBoyEE]

On the New App -

Go to Change Product and select the Target Phone Number

Select Mobile Plan

Select Settings

Select - Use Mobile Data, toggle slider to On or Off. 

[Ak7109]

The app (iOS) is completely broken. It shows 0 data available (wrong)

Also there is "Change Product" to select the Target Phone Number etc, I can't find anything close to this

[Ak7109]

There is a "Plans & Subscriptions" button at the top (I assume this is what you mean?)

There is "Check Settings" at the bottom

There is no Mobile Data, toggle slider to On or Off. 

[James_B]

Hi @Ak7109,

If you select your profile at the top right of your screen in the app, you should see a Settings and permissions option. Can you see the toggle there?

James

[Ak7109]

Thanks but there is no option there either

[James_B]

Hi @Ak7109,

Is it a pay monthly account?

James

[Ak7109]

prepaid, I see where this is going

[Christopher_G]

What does it say when you text AL to 150, @Ak7109?

Chris