Mobile Data not working on social media apps

[stellatownsendx]

does anybody know why my data is on and i have 49Gb left but its not working on snapchat tiktok or insta and whatsapp? 

its annoying me as i can use safari , get notifications but nothings sending 

sort it out

thanks

[XRaySpeX]

@lfrancis139 : Are you on contract or PAYG?

• On Contract: Follow Switching Content Lock OFF or ON .
• On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

[Chris_B]

@Rky  Not at all even with content lock off a VPN will still allow this to work it doesn’t prove it’s content lock it could simply be a app setting that enabled that doesn’t allow that app to work over cellular data.    So how does using a VPN prove it’s not or is content lock.   

[RiaLF]

Same issue with me! 

[Peter_W]

Hey there @RiaLF 

Thanks for reaching out to us about this 😊

Have you had a chance to check your content lock settings like @XRaySpeX highlighted earlier in this thread?

Peter

[samdaddyto5]

Did you ever manage to sort this iv had the same problem for nearly the whole length of my contract Nearly 2 years and never been able to resolve it 

[XRaySpeX]

@samdaddyto5 : As discussed earlier in this thread you latched onto it's probably Switching Content Lock OFF or ON . I