Mobile Data not working on social media apps

[stellatownsendx]

does anybody know why my data is on and i have 49Gb left but its not working on snapchat tiktok or insta and whatsapp? 

its annoying me as i can use safari , get notifications but nothings sending 

sort it out

thanks

[Katie_B]

You should be able to call 150 if your phone works for calls @stellatownsendx. 

Please let me know how you get on.

Katie

[stellatownsendx]

okay thank you do you think this issue gets resolved as its esting my data but mothings even working 

[Katie_B]

Of course @stellatownsendx. 

Our team will do all they can to get this resolved for you as soon as possible. 

Katie

[bristolian]

Have these services worked in the past on this phone? Or have they never worked?

Toggling content lock to full, waiting for confirmation and retrying the services, and then reversing the process - has been known to work when all else has failed.

[XRaySpeX]

@stellatownsendx : It could be Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

[lfrancis139]

I’m having the exact same issue 

[bristolian]

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@lfrancis139 wrote:

I’m having the exact same issue 

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Have you tried following the exact same advice as in the post immediately above yours?

[Rky]

Did you try VPN to check if private relay is causing issues? If it works with VPN then it is network issue not a mobile setting issue in iPhone.

If you don’t have VPN then please try 1.1.1.1 app or cloudFlare DNS

[Chris_B]

@Rky  That’s not a fix that’s a work around the fix I think you’ll find having content lock changed.     And where does it state that the device is an iPhone that you assumed. 

[Rky]

Yes that’s not a fix but part of process to assess the root cause 😊 same problem faced by other customer on Th*** operator and my this trick worked for them so they just changed it to free dns.