Re: Data checking

scallydeejay
Established Contributor
Established Contributor

‎13-04-2024 06:34 PM

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Mine tells me in my EE but 1.4TB can’t be right?! In 2 weeks 

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎13-04-2024 06:40 PM - edited ‎13-04-2024 06:45 PM

@scallydeejay : You may only gift from the 1st 100 GB each month. You have already used 1.4 TB this month for some reason. So you can't possibly gift now.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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bristolian
EE Community Star
EE Community Star

‎13-04-2024 06:43 PM

Text BALANCE or AL to 150, and compare the result.

Also use the data counter in your phone's menu, with the counting period set to match your bill cycle, to further verify.

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scallydeejay
Established Contributor
Established Contributor

‎13-04-2024 08:50 PM

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It doesn’t have a counter. My phone says I’ve only used 160GB 

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XRaySpeX
EE Community Star
EE Community Star
In response to scallydeejay

‎13-04-2024 09:09 PM

That's right! AL does not show you your data usage when you have unlimited data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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