08-08-2023 05:53 AM
I am having a lot of problems with my phone in Germany. It keeps telling me my spending cap has been breached. I have paid £2 per day previously for my use of phone. This happens automatically and has not been an issue before. Now I am finding it wonr work. I have followed protocol in texts but they take ages to work. When occasionally it does work its extremely slow.
08-08-2023 08:37 AM
Welcome to the community.
Do you have an active spend cap? Have you tried increasing the spend cap in your My EE account?
Chris
08-08-2023 10:37 PM
What do you mean by "followed protocol in texts"?
Which German networks have you tried connecting to, and are finding problematic?