Not really unlimited miss leading

[Doubleagent2022]

So far this month I’ve used 5TB by downloading my whole Xbox digital library 123 games=5TB it’s all personal use . Sooner of com clamps down on this BS fair usage policy of 600GB a month then if you go over that EE will throttle your download speeds to dial up speeds totally misleading and miss selling customers the sooner EE will follow three Uk footsteps and removes there fair usage policy . Three only got rid there 1TB fup on there unlimited plans because ofcom got involved as of September 2021 three uk is truly unlimited but there 4G service across is rubbish compared to EE.

I took out the 2 lines last April and may  last year as my data only sim was in may and my normal phone sim both unlimited 

Yes Chris B before you say It’s in the contract BS I read them and signed the contract but still I “shrug” my shoulders I just say oh well carry on downloading my whole Xbox digital library on my Xbox series X I paid for unlimited data on the data only sim in my 5G router then I might as well get my moneys worth not this rubbish 600GB a month FUP go over that EE will throttle my downloads if I download and go over 600GB . 

Fair usage policy in 2023 especially on a unlimited plan is unnecessary not needed. As it’s not 2012 anymore technology has improved since then. And EE has got enough 4G bandwidth to give every single Customer a truly unlimited data plan without a 600GB Fup in place. 

I already complained to EE about this unfair fup in place 600GB then if I exceed that you will either move me on a business plan which is 1TB which is still to low for my usage a month and I complained and EE sent me a deadlock letter and now the case is gone to Ombudsman communications department now  by EE misleading and mis selling customers like myself unlimited data when it’s not really if you got a Measly 600GB Fup in place a month once you go over that EE will either move you on to a business plan or throttle your download speed what a load of bS.

blah blah blah EE says we have to put prices up due to rise of inflation Bs ect excuses. like I said I Ofcom bans This greed mid term price hikes the better.

I bought the SIM as if they were selling a "600GB plan", not an "unlimited plan". Someone should go after EE yes ofcom for selling "unlimited" with low limits...

it’s not really unlimited if you throttle everyone’s download speed if you go over 600GB . I hope ofcom bans all mid term price hikes as well just greed as well I'm paying for 2 sims 1 normal phone sim and 1 data only sim which I put that in my Huawei 5G Cpe pro 2 I brought out from Amazon and put my data only sim unlimited and total cost of 2sims £59.20 now it’s £67.77 

what a rip off sooner ofcom bans this unnecessary greed the better.

[Ulthar]

Any update on this? Im in a similar boat. I signed up to a long contract on the basis it says unlimited repeatedly, only for my internet to slow down to the point its virtually unusuable. Googling the problem brought me here, i want out i feel conned.

[Chris_B]

@Ulthar  So you didn’t read the contract or the information provided on the page.  
 See HERE  and scroll down to the unlimited plans part.  You wasn’t conned you just didn’t read what was presented to you.  

[Ulthar]

I feel that it is misleading, you are welcome to your opinion, i disagree. If you google this subject you will find many, many people who feel as i do.

[Ulthar]

I want out of my contract because of this issue, if i offer to sell you a cat but in the small print i say "we consider a cat to be a dog", then thats misleading. Id never have signed up if i knew EE were this slimey.

[Ulthar]

If i advertise a cat for sale but in the small print i say "we consider a cat to be a dog", then thats misleading, EE are doing the same thing. Do you work for EE? Your in all these threads defending their slimey behaviour.

[Ulthar]

For me its way slower than 1Mbps, essentially unusable at times.

[Ulthar]

He's got to be an EE employee!

[XRaySpeX]

@Ulthar : That's up to you.

[Schockwave]

@Ulthar , @Chris_B  is not an employee. You should always read the small print and make sure you know what you are signing up to.

There is an FUP policy, so when you have gone over 600GB, then, until the following month, your speed will be reduced. You could always change to a business plan, but I am sure there is also an FUP policy, but you are able to use more.

If you want out and your minimum term has not ended, you will have to pay the rest off, it is not free to leave before the minimum term, you may also have the same with other networks, so if you decide to go elsewhere, make sure you read the small print before signing on the dotted line.

Oh, and before you accuse me or @XRaySpeX  of being an employee, think again, as we are not, we are customers like you.