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No mobile data after porting number from BT samsung s9+

QuarterWit
Visitor

‎15-09-2024 02:38 PM

Hi,

I just switched from BT Mobile.  The mobile data network worked fine for 24 hours until my old number ported over.  Now no data.  My phone is a Samsung S9+.

Any ideas gratefully received.

Thanks

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎15-09-2024 05:37 PM

Hi @QuarterWit 

Try restarting your device. 

Then download your settings here: https://setup-ee.wdsglobal.com/index.html

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Rach_H
EE Community Support Team

‎16-09-2024 11:05 AM

Hi @QuarterWit,

Welcome to the Community!

Are you able to use calls and texts, or are you also having trouble with these?

Rach