New phone only getting EE E

TescoCatalogue · ‎27-05-2024

I’ve moved my sim into a second hand phone and for some reason I’m not getting 4G, only E. I’ve switched over my sim a few times to older phones and it’s never been an issue. It can’t be coverage or network issues because the phone I’ve taken the sim out has 4G when I put the sim back in.

Could there be any issue with the phone itself?

XRaySpeX · ‎27-05-2024

The 2nd-hand phone can only support 2G or 3G. What model is it?

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bristolian · ‎27-05-2024

EE's 3G network has now been switched off nationally, so any device which doesn't support 4G will now use the 2G network permanently. Your symptoms are consistent with a non-4G phone now displaying EDGE (2G) coverage.

What make & model phone is this?

TescoCatalogue · ‎27-05-2024

There both IPhone SE. One gets 4G fine and one doesn’t.

TescoCatalogue · ‎27-05-2024

I forgot the model.

The one that’s working fine is SE A2275. The one I’m having problems with is SE A2296

Christopher_G · ‎28-05-2024

That device is 4G (LTE) enabled, @TescoCatalogue. Which voice and data setting is it switched to?

Tap Settings > Mobile Service > Mobile Data Options > Voice & Data.

Chris