My limited speed on mobile since porting from bt , am i wrong to be upset ?

[lee359]

Hi all. 

So moved from bt tp ee due to contract renewal , and was told it had to be done basically. Internet working fine although had an issues with Ethernet slow to activate, but was sorted with help from the community. Now I have a mobile data speed question .

I had a sim only when was on bt and it cost me the same as what i am paying for the sim om ee now, which all good . The issue i have is that the new card is limited to the 10mbps limit , and the bt one was not limited speeds at all .

So basically to get a 5g speed at all I would assume I would have to contact EE and upgrade the sim plan. Which in turn would cost more money .  As this was not my choice and I was ported from bt to ee am I wrong I should be getting the same as I was getting before in speed  for what I was paying , as it was not my choice to move and why should it cost me more if it was not my choice . Thank you 

[lee359]

Yep Agree with this, When i was told i was moving to ee by bt i was never told my download speed would be restricted to the speed, maybe its just me but i was told i had to move over I thought would be getting the same as what i had . At no time was i told it would be limited in any way on mobile, and in no way was i even giving an option or it was explained to me at all. I will call ee and have to pay for faster speeds , i discovered when i read the details myself, i feel i should have at least had it explained to me at the time of changing over

[Minkey1]

@lee359 

Agreed. Wouldn’t have added much to the conversation to say “and a speed throttle of xxmeg”.

I take the point that we get what we pay for, and £10pm for unlimited data ought to have rung alarm bells. But speed throttling wouldn’t have occurred to me. Why would it? I’d never heard of such a thing.

I ended up with 25Gb data and 100 meg speed throttle for £8pm. I’d rather have had the deal I’d had w BT.

Simple change of logo it’s not.

We live and learn.

[lee359]

Just an update spoke to ee this morning , am now paying 13 a month for better speeds, they was very helpful , and am happy with that . Thank you all for the input

[Minkey1]

👍

[SteveBuscemi]

Mate don't upgrade! I got the unlimited data plan and I can't get speeds past 13Mbps and it drops down to around 300Kbps. I've tried to post a comprehensive list of my findings in order to warn others who are technical, being on their network over several years and it got rejected.

They don't want to hear it. They will blame you, or your phone or your local area and won't do jack. Move to another network! EE's only good in other countries where they have proper infrastructure and less configuration issues.

[XRaySpeX]

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@SteveBuscemi wrote:

I've tried to post a comprehensive list of my findings in order to warn others who are technical, being on their network over several years and it got rejected.

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You seem to have succeeded in EE's terribly unsatisfactory service

[Matt_124]

Your issues that you've highlighted in your post seem to be very much linked to your own local area and making such blanket statements to other people to not upgrade is misrepresenting your own localised issue. You confirm this by saying "I only noticed it being this bad when moving to London" in your post that you claim was rejected...

I'm quite happily getting a 200 Mbps+ mobile connection in a small coastal town. Your experience (while unfortunate) does not represent the entirety of EE's network on a national scale, not everyone lives in densely populated cities.