Mobile data isn't working and can't see account details when logged in

[jneale14]

For the last two days now I haven't had any data signal (I'm getting the 5G with the '!') . When logging into my EE my details of my plan can't be retrieved. I'm confident that I'm not out of data as I track it on my phone.

I recently received a text to say I've been rolled onto a new SIM only plan - assume this may have caused an issue. 

Any ideas?

[bristolian]

Text BALANCE to 150, what do you get by response?

Is mobile data enabled on your phone? Toggle it if so, enable it if not.

Can you make & receive calls?