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London Underground wifi

MitevTM
Contributor
Contributor

‎16-01-2023 10:54 AM

Hello, 

Recently I moved from pay monthly to PAYG plan. Before switching I was able to use EE auto wifi on London underground. After switching I am having troubles connecting to that wifi network. All settings are set as before. I contacted CS and they advised me to use Virgin media network instead. I am finding two networks which are named Virgin media- one is Virgin media, second one is Virgin media WiFi. I can connect to Virgin media WiFi but it refers me to EE auto WiFi which I can't connect,  the other one Virgin media I am not able to connect- it says connection failed. 

Any help will be appreciated 

Thanks 

0 Helpful
9 REPLIES 9
XRaySpeX
EE Community Star
EE Community Star

‎16-01-2023 11:02 AM

Have you topped up your PAYG account with at least £5 within the last 30 days?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MitevTM
Contributor
Contributor
In response to XRaySpeX

‎16-01-2023 01:32 PM

Yes, I have. I topped up £10 pounds 5 days ago and I setup simple payments on subscription pack as well 

0 Helpful
Christopher_G
EE Community Support Team
In response to MitevTM

‎16-01-2023 04:16 PM

Hi @MitevTM

It may be worth speaking to our Mobile Care team so they can check everything from our end for you.

Chris

0 Helpful
MitevTM
Contributor
Contributor
In response to Christopher_G

‎16-01-2023 04:50 PM

I have spoken to customer service and they advised me to connect to Virgin media wifi, but it doesn't work for me. Shall I  call them again?

0 Helpful
Christopher_G
EE Community Support Team
In response to MitevTM

‎16-01-2023 04:58 PM

Have you tried forgetting the network and doing it all from scratch, @MitevTM?
Chris

0 Helpful
MitevTM
Contributor
Contributor
In response to Christopher_G

‎16-01-2023 05:14 PM

Yeah,  I have done it. Restarted after that. Will do it again tonight when go to underground. 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to MitevTM

‎16-01-2023 05:37 PM

If it still doesn't work, you should speak to our technical support team again so that they can investigate further, @MitevTM.

Keep us posted on what happens.

Chris

0 Helpful
MitevTM
Contributor
Contributor
In response to Christopher_G

‎17-01-2023 06:04 PM

All sorted. I called CS today and they fix it. 

Thanks for your help 

0 Helpful
Christopher_G
EE Community Support Team
In response to MitevTM

‎17-01-2023 06:13 PM

That's brilliant, thanks for coming back to let us know, @MitevTM. 🙂

Chris

0 Helpful