Unable to make and receive calls following migration from BT mobile to One plan

[everybodyhatesc]

 I am unable either to make or receive calls and cannot use WiFi calling either for some unknown reason.

Since migrating from BT Mobile last week I have had no end of bother and was only put on the correct tariff yesterday. I could not receive any mobile data and only picked up EDGE when in the centre of London. After switching my phone off due to lack of power the data came back after the phone was powered up again.

The advisor I spoke to yesterday morning said the changes would not come into effect until today. Could this account for lack of ability to make and receive calls this morning (although I was able to make and receive calls yesterday evening...)?

[Michael_D]

HI @everybodyhatesc 

Welcome to the community.

I am sorry to hear you have been having trouble making and receiving calls since moving over.

Has there been any improvement today since the changes were made yesterday?

Michael

[everybodyhatesc]

Hello. Thanks for your reply,

I have just tried making an outgoing call and the situation is the same as the last time. There is no ringtone and the call ends immediately.

There is one thing which perhaps I should have mentioned and could account for the inability to make/receive calls as it's seems too much of a coincidence not to.

On the Thursday evening when travelling in areas where the data signal is strong i could not get a signal and it was only in Central London when I was able to receive EDGE.

When I called EE later on that evening on 150 I made arrangements for a callback text to be sent. I was able to hear the advisor when she phoned me, however she was unable to hear me. A further attempt was made and the same thing happened. I'm wondering if a block has been put on my phone in terms of making and receiving calls.

[Michael_D]

Do you get any kind of error message or tone when you try to make a call? @everybodyhatesc 

Were you able to make and receive calls prior to the change being made yesterday?

Michael

[everybodyhatesc]

Prior to Thursday evening (I'm now losing track of the actual timeline) I was able to call 150 and 0800 800 150 and pretty much any other number. I just didn't have the correct tariff in terms of data, extras that sort of thing.

[everybodyhatesc]

Apologies, the error code is USSD code running which is then followed by 'EE Message - Connection problem or invalid MMI code.' I did try and look up what this meant on the web but did not really get that far in terms of making a connection between what it meant and my phone being blocked. I see that there was an earlier thread where someone reported exactly the same issues as mine - however that person had access to another phone and was able to get the problem resolved.

[Michael_D]

I'm wondering if the change they have made has caused the problem, my thinking is that it may have been put on a data only plan, which would block calls.

We don't have access to the account to check it here, so it would need a call to our tech guides so they can check the plan, and if it isn't that, then they would look into it further.

You can see all of the ways to reach the team on our Contact Us page. 

Michael

[everybodyhatesc]

Thanks again. 

This is become increasingly frustrating. I have already messaged NETWORK STATUS to 150, but to no avail. Similarly I have sent a DM on X which gave me an automated reply containing links. It's the human response I want, not some impersonal reply with a set of links which as far as I can see offer only seem to give me the option of calling or texting 150. Not much use when none of these options involves a human at the end of the line. To be honest, had I known switching operators would have been so much hassle I would have kept my digital phone line. I am not impressed.

[Michael_D]

I really do understand your frustration @everybodyhatesc.

It would be something that would need to be discussed with our tech guides. If you have access to another phone you'll be able to give them a call, just listen to all of the options to see which one gets you through them.

Michael

[everybodyhatesc]

Would that it were that easy. I have only just finished with the use of my digital voice phone, though I still have the equipment.