Is there a way to switch from 5g to 4g

[Davidgetts44]

---

Hi, im using a google pixel 6 pro and had 4g and it worked amazingly then i got upgraded to 5g and it has been unusable nothing loads, calls dont work and i can barely send texts

[Northerner]

Hi @Davidgetts44 

Unless there is  a setting on your phone then no. 

Have you checked your signal area

 Thanks 

[Chris_S]

Hi @Davidgetts44 

Thanks for getting in touch with us here in the EE Community.

We have a web page which gives step-by-step instructions on how to change your connectivity settings on the Google Pixel 6 Pro.

Just head to our Device guidance page for more information.

Chris S

[bristolian]

The experience you describe - neither calls nor texts reliably working - should not be happening regardless of "G"

I'd recommend reporting those via the status tool in the first instance. https://ee.co.uk/help/mobile-coverage-checker > Check status > Report a problem

[Davidgetts44]

I have tried checking multiple times and the site just says that it isnt available at this moment

[Davidgetts44]

Hi, i have checked that and there is no option for preferred network types i think it's because i have update my phone's system but I'm not sure

[Linzi_H · Accepted solution]

Hi @Davidgetts44 

If you're still having some trouble with this, and you're unable to report this online using the link above, then please call our team. They'll be able to review exactly what's going on and complete any necessary diagnostics.

Linzi