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Is there a way to switch from 5g to 4g

Davidgetts44
Explorer

‎20-01-2026 11:52 PM

Hi, im using a google pixel 6 pro and had 4g and it worked amazingly then i got upgraded to 5g and it has been unusable nothing loads, calls dont work and i can barely send texts

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎21-01-2026 05:18 AM

Hi @Davidgetts44 

Unless there is  a setting on your phone then no. 

Have you checked your signal area

 Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Chris_S
EE Community Support Team

‎21-01-2026 08:30 AM

Hi @Davidgetts44 

Thanks for getting in touch with us here in the EE Community.

We have a web page which gives step-by-step instructions on how to change your connectivity settings on the Google Pixel 6 Pro.

Just head to our Device guidance page for more information.

Chris S

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bristolian
EE Community Star
EE Community Star

‎21-01-2026 08:31 AM

The experience you describe - neither calls nor texts reliably working - should not be happening regardless of "G"

I'd recommend reporting those via the status tool in the first instance. https://ee.co.uk/help/mobile-coverage-checker > Check status > Report a problem

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