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Community Activity
Double charged for eu roaming
My most recent bill included roaming charges for a trip to Italy. Some days were charged at £2.59 per day as I expected, but some days were charged at £5.18 per day. I called 150 and was advised that this double-charging is a known issue affecting lo...
Play
Hi, I want to pay my mobile bill, can you help me with this?
Downgrade Broadband
Hi,How do I go about downgrading the broadband package I have? It's too expensive to pay now.Thanks.
No 4G/5G inside Kennington Tube Station in London
Hi,A few weeks ago, I noticed that ALL other networks had coverage inside Kennington tube station in London, however, EE doesn't. I contacted EE support and got an agent who wasn't even aware that the 4G/5G rollout was happening.Eventually, she refer...
Network down since Friday - no update or notice
Network has been down in central Fife since friday the 13th June, no update or notice from EE at all. Anybody have any info? When is if likely to get back up and running?
Unable to view or access my bill after months
I switched to EE months ago and am still getting unable to access my bill. I also find the website really irritating ! You go round and round in circles on it.
Raffle request
Hi I run a non profit u7 football team and I'm trying to collect prizes to run a raffle to raise fund for there raincoats, kits, equipment ect for the upcoming season is there anything you could help with and donate even something small thankyou
roaming in EU for longer than 10 days
Hi - I am going abroad for 21 days whats the best option please. Will i get the option for 2 10 days roaming passes ?
Microsoft Teams Quality Issue
Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...
Transfer from Virgin Broadband to EE full fibre
I have a big brown Virgin box on the outside front wall of my house and cabling put under the front lawn from the pavement. Will this box be removed and replaced with EE s own cabling and box through the existing ducting or will it all have to start ...
