Internet access

[Abz35]

I am having problems with internet access when not on wifi each time I try to search on google as soon as I select a page nothing happens but as soon as I reconnect back to wifi the pages appear any ideas? I have already checked parental controls and its not that.

[Leanne_T]

Hi @Abz35

Thanks for coming here. 

Can you access apps using mobile data on the device? 

Have you tried clearing the cache and cookies and opening a web browser again? 

Leanne 🙂

[Abz35]

No i cannot access any apps at all and yes I have cleared all cache and cookies that was my first point of call after reading through the endless amounts of the same problems on line. 

[Leanne_T]

Thanks for coming back to me @Abz35

Is this happening in all areas? 

What device are you using? 

Leanne.

[SharunasP]

I have the same problem with no internet since 12th this month... ( kings lynn norfolk)

[Jon_K]

Hi @SharunasP.

Do you have a 4G or 5G symbol on the phone?

What phone are you using?

Jon

[SharunasP]

Hello ,Jon.
Im using 3g, because my phone giving it only (attaching pic).

[Jon_K]

Have you tried restarting your phone, @SharunasP?

What phone are you using?

Jon

[SharunasP]

S9+ i swapped 2g/3g using to lte/2g/4g and all good now, had idea after
your question to it, so thanks for help. Now all working well ( 4g+ )

[Jon_K]

Thanks for letting me know, @SharunasP