I told 100gb and only 40gb is on my plan

1chele
Visitor

‎01-06-2022 10:38 PM

During a chat conversation to upgrade I was told 100gb of data but when I checked my account only has a plan for 40gb, tried to ring hanging on for 20

mins!!! 

0 Helpful
2 REPLIES 2
EssexBoyEE
Ace Contributor
Ace Contributor

‎01-06-2022 10:47 PM

EE should have a Transcript Copy of the Chat Conversation for the record. so you could go back on Chat again, but personally I would be doing what you are trying to do and ring Cs and speak to a real person in order to resolve. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎01-06-2022 10:52 PM

@1chele : Look in your Extras & Add-ons to see if the extra 60GB is there.

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