Hi

[jenny_79]

Not working for data mobile never back normal long time still failed teaching  

[Christopher_G]

Hi @jenny_79 

Welcome to the community.

Could you try both the EE App and the EE Online desktop site to see if you get the same issue with both, please?

Chris

[jenny_79]

I did already but still  don’t work still same 

[Christopher_G]

OK, thanks for trying, @jenny_79 

If you give our Mobile Care team a call on 150, they'll be able to check your account from our side.

Chris

[354-]

@jenny_79  - Are you a PAYG customer and on either a legacy PAYG pack or Flex plan?

[jenny_79]

Yea pay as go customer pay pack 

[354-]

@jenny_79  - it does seem like that chunk of the website/app seems to be having a wobble!