After speaking with your customer service a couple of times, I now have a clearer understanding, not of my issue, but of what type of company EE is. Whilst they did have some generic actions for me to take that could help some people, the very polite and seemingly helpful support hung up on me at the time she told me the previous conversation she was finishing her shift, then promptly closed the case. Through the conversation she was not able to give me any coherent reason as to why i was having such fluctuations in signal (it took me 7 minutes to even be able to get onto this website), and all i can assume is that whatever the underlying reasons are that they do not want them to be public facing due to prioritising a pretty face rather than honestly delivering a service. I will try and call back again at some point this week when less angry, ,but they need speed tests for the slow speeds, and all the speed tests keep failing because the speeds are to slow, when they do work i get some at around 2mbps, and only late at night or the early hours do I get anywhere near advertised speeds. I'm guessing, (as apparently they don't know the truth) that there is only so much bandwidth on a 4G tower, that has to be shared between everyone using it, and there is only one tower in signal range, perhaps the reason they don't explain this is because other companies get priority, or it just makes their offered speeds seem unrealistic for most. Can understand why there are people roaming these forums with unconfirmable theories on why the service is so poor, this must really grind some peoples gears. Hopefully the next technician is able to help or at least explain, as I will not be buying broadband from a service that cant be explained even by the technicians.
