@samski wrote:
I'm guessing, (as apparently they don't know the truth) that there is only so much bandwidth on a 4G tower, that has to be shared between everyone using it, and there is only one tower in signal range, perhaps the reason they don't explain this is because other companies get priority, or it just makes their offered speeds seem unrealistic for most.
Quite a few points in there...
All telecoms networks have a finite amount of capacity, and in the mobile arena this limits the amount of spectrum available on every individual site. Not sure what you mean by "other companies get priority", but every network has their own equipment even on shared sites - EE doesn't share with VF, if that's what you're thinking.
EE does generally have more spectrum deployed on any given site than other networks, but it's only part of the picture for users getting good mobile data speeds. Small cells are another.
In most urban areas you should be within coverage of multiple sites at any given time, but it's not impossible that only one or two provide service into specific locations.
@samski wrote:
Hopefully the next technician is able to help or at least explain, as I will not be buying broadband from a service that cant be explained even by the technicians.
The CS bods you're talking to may sometimes call themselves technicians. Engineers & tech staff who work hands-on with the radio network are not customer-facing. It's CS' role to act as a conduit between customers who just want their service to work, and the tech organisation who want to build & maintain a network that provides good service.
CS tread a fine line between being reluctant to raise genuine issues into network teams for further investigations, with raising non-issues and thus offline teams not taking them seriously. Requesting details of specific timed examples of poor data, dropped calls or suchlike, is usually the agreed compromise which allows a fault ticket to be raised with those examples cited as "this is when it happened"
